I Just Want to Rent a &#!$*?@ Movie!

Friend Alan thought he was getting throttled by Netflix, so he did a little experiment and sent an email to the company. His worst fears realized -- and with Netflix having sent a c'est la vie reply -- Alan left Netflix and joined Intelliflix. They took his money and ran. So he went to Blockbuster. They were OK, but not as good as Netflix. So he left Blockbuster (sort of) and went back to Netflix. It's a good thing Alan meditates.

Start here, then go here.